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We provide comprehensive warehouse booking, ship booking, and container loading services within agreed working days. Please note that certain freight forwarders may have restrictions on ink transport; in such cases, our specialized carriers will be utilized. For air orders, print heads are included with the machine. For sea orders, we recommend sending print heads separately via DHL to avoid damage or loss during long maritime transit.
Upon receipt, we assist with insurance claims if any transportation damage is found. We offer a comprehensive year-round warranty (excluding ink systems and print heads). Within 5 days of payment, customers can benefit from our flexible exchange policy for same-priced or higher-priced products by settling the difference.
We prioritize one-on-one exclusive service to eliminate long waiting times. Our strategy focuses on "service to home" to ensure global after-sales support. Please follow technician guidance for all operations; repairs required due to operating errors will incur shipping costs for parts which are borne by the buyer.
Magly Printer