Frequently Asked Questions
How can I make a payment for my order?
You may use the following payment methods: Online payment systems, credit cards (through secure gateways), bank transfers, and Telegraphic Transfer (T/T).
How will I know if my payment was successful?
A payment confirmation email will be sent to you immediately upon the receipt of your payment.
What is the estimated delivery time?
Order preparation typically takes 1-2 days. General shipping time for air cargo is 3 to 7 days, meaning you should receive your items within 4 to 9 days under normal conditions.
Is the shipping process safe for large equipment?
Yes, we arrange shipping via sea or reputable international express carriers like DHL, FedEx, TNT, and UPS. We also purchase insurance for your order to ensure maximum security.
What is your warranty policy for printers?
We provide a 1-year warranty for faulty parts and offer free technical support for life. Even after the warranty expires, our technicians remain available to assist you.
How can I track my shipment?
Once your items are shipped, we will send the Bill of Lading or a tracking number to your email so you can monitor the status in real-time.