How can I pay for my order and are credit cards accepted?
You can use various payment methods including Ali Trade Assurance, credit card (via Trade Assurance), bank transfer (T/T), Western Union, and Money Gram.
What is the estimated delivery time?
Delivery is typically arranged within 5-7 working days after receiving the deposit. Shipping takes approximately 3-5 days by air, while sea freight can take between 7 to 40 days depending on the destination.
Is the shipping process safe for the machine?
Yes, we arrange shipping through reputable international carriers like DHL, FedEx, TNT, and UPS, or via sea freight. We also purchase insurance for your order to provide a full guarantee during transit.
How can I track my shipment?
Once your items are shipped, we will provide you with a Bill of Lading or a tracking number. You can monitor the status of your goods online in real-time via phone or computer.
What support do you provide for machine installation?
We offer comprehensive support including English-speaking engineers for on-site installation and training, free training at our facility, detailed installation manuals, video guides, and 24/7 online technical service.
What does the warranty policy cover?
We provide a 1-year warranty. During this period, if any electronic parts malfunction, we provide free replacements. After the warranty expires, we continue to offer lifelong technical support, charging only for the cost of replacement parts.
Magly Printer
